Shipping Policy

Welcome to Eveline London. We want your shopping experience to be as seamless and enjoyable as possible, which is why we have created a clear and transparent shipping policy. Please take the time to read through the following information so you know exactly what to expect when placing an order with us.

1. General Information

  • Eveline London was established in 2015 with a commitment to delivering high-quality fashion pieces to customers across the United Kingdom and beyond.

  • All orders are processed from our London-based fulfillment center.

  • We currently offer free standard shipping across the UK with no minimum purchase requirement.

  • Orders are shipped Monday through Friday, excluding UK public holidays.

2. Processing Times

  • Orders are typically processed within 1–2 business days after payment has been confirmed.

  • During busy sales periods, new collection launches, or holidays, processing times may extend to 3–5 business days.

  • Once your order is dispatched, you will receive an email confirmation with tracking details.

3. Shipping Methods & Delivery Times

We are proud to offer free shipping across the UK.

  • Standard UK Delivery (Free):

    • Estimated delivery time: 2–5 business days after dispatch.

    • Service: Royal Mail or equivalent trusted courier partners.

  • Express UK Delivery (Optional Upgrade):

    • Estimated delivery time: 1–2 business days after dispatch.

    • Small additional fee (calculated at checkout).

  • International Shipping:

    • Currently, Eveline London primarily serves UK customers. However, we are expanding our international shipping options.

    • Delivery times and costs vary depending on destination. Please check at checkout or contact our customer care team before placing an international order.

4. Order Tracking

  • Once dispatched, you will receive a tracking number via email.

  • You can track your order directly through our website (www.evelinelondon.co.uk) or through the courier’s portal.

  • Tracking updates may take up to 24 hours to appear.

5. Delivery Issues

  • Eveline London is not responsible for delays caused by courier companies, adverse weather conditions, or incorrect delivery information provided by the customer.

  • If your package is marked as delivered but you have not received it, please contact the courier first. If unresolved, our customer care team will assist further.

  • Any parcels returned to us due to an incorrect or incomplete delivery address may incur a redelivery charge.

6. Damaged, Lost, or Delayed Parcels

  • If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and items.

  • In the rare event your order is lost, Eveline London will work with the courier to investigate. If confirmed as lost, we will reship your items at no extra cost or issue a full refund.

7. Pre-Orders & Special Collections

  • Occasionally, Eveline London may release limited edition collections or pre-order items.

  • Pre-order items will have clearly stated dispatch dates on the product page.

  • Please note that if you order both in-stock and pre-order items together, your order will be dispatched once all items are available.

8. Taxes & Duties (International Orders)

  • For international shipments, local customs duties, taxes, and import fees may apply.

  • Eveline London is not responsible for covering these fees, and customers are liable for any additional charges upon delivery.

9. Customer Support

If you have any questions about shipping, please contact us:

📧 support@evelinelondon.co.uk
📞 Customer Care Line: [Insert phone number]
📍 Eveline London, London, United Kingdom