Returns & Refunds Policy

At Eveline London, we want you to love every piece you purchase. If for any reason your order is not quite right, our 30-day return guarantee ensures you can shop with confidence.

1. Overview

  • You have 30 calendar days from the date of delivery to request a return.

  • Items must be unused, unworn, unwashed, and in their original condition, with tags and packaging intact.

  • Refunds are issued to the original payment method once your return is received and inspected.

2. Free UK Returns

  • UK customers benefit from free returns within the 30-day window.

  • Simply request a return label via our customer care team: support@evelinelondon.co.uk.

3. Excluded Items

For hygiene and safety reasons, the following items are non-returnable unless faulty:

  • Earrings and other pierced jewellery

  • Undergarments, hosiery, and swimwear (if hygiene seals are broken)

  • Gift cards and e-gift vouchers

4. Exchanges

  • Exchanges are currently available for size and colour variations only.

  • If the item you want is unavailable, a refund will be issued instead.

5. Refund Process

  • Once your return is received, please allow 5–7 business days for processing.

  • Refunds will be credited back to the original payment method.

  • Shipping upgrades (e.g., Express Delivery) are non-refundable.

6. Damaged, Faulty, or Incorrect Items

  • If you receive a faulty or incorrect item, please notify us within 48 hours of delivery.

  • Include your order number, photos of the item, and a description of the issue.

  • We will arrange for a replacement or issue a full refund, including any shipping costs paid.

7. International Returns

  • International customers may return items within 30 days, but shipping costs are the responsibility of the customer.

  • Customs duties and import fees are non-refundable.

8. How to Start a Return

  1. Email support@evelinelondon.co.uk with your order number.

  2. We’ll send you a return label or return instructions.

  3. Pack the item securely and drop it off at your nearest post office or courier location.

  4. Wait for confirmation once the item has been received and inspected.

9. Customer Support

For any return-related questions, please contact:
📧 support@evelinelondon.co.uk
📍 Eveline London, London, UK